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Frequently Asked Questions

  • How can I place my order?
  • Shopping at Tantaly is quick and easy. All products are in stock and ready for dispatch unless otherwise stated.
  • Is it safe to give my personal information?
  • We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! We maintain the security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to serve you.
  • What payment methods do you accept?
  • We accept payments with credit/debit cards (Visa, Master, Discover, American Express) and online payment (PayPal).
  • Will my credit card details be stored?
  • Tantaly uses Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.
  • If my payment failed, what should I do?
  • Some customers may encounter payment failure during the payment process.

     

    Credit card payments fail for the following reasons: insufficient funds, purchase not authorized by the card owner, incorrect account/billing details, or expired credit card. If none of these issues apply, it is because the credit card payment audit of adult products such as sex dolls is very strict and cautious, therefore, many of our customers may be unable to pay successfully if they pay by credit card directly on the payment page.

     

    If you are unable to pay by credit card, we recommend another credit card payment method, using Paypal Express Checkout and then selecting the payment by credit card in the paypal pop-up window.

     

    Please click the link below for the credit card payment tutorial

     

    Credit Card Payment Tutorial

  • How can I change an order after it has been submitted?
  • If your order has not been shipped out, please contact our Customer Service Representatives(service@tantaly.com) with your order number. We will assist to change your order. If your order is already in the shipping process, in that case, we will not be able to change your order.
  • Why haven’t I received any emails or replies after placing my order?
  • Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
  • What is the currency on your website?
  • Your card will be charged in USD.